kb999 engine Privacy Policy

When creating an account, making transactions, or using other services on the kb999 engine platform, we may collect the following types of information:

1.1 Identity Information

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Mailing address (where applicable)

1.2 Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket, Upay
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

1.3 Technical and Device Information

• IP address, browser type, and operating system
• Device identifier (Device ID)
• Login time, location data, and session information
• Data collected from cookies and similar tracking technologies

1.4 Usage Information

• Gameplay history, list of games bet on, and duration
• Records of communication with customer support
• Preferred game categories and usage patterns

kb999 engine uses your information only for the legitimate purposes listed below. We never sell your information to third parties.

kb999 engine uses industry-standard security technology to keep your personal and financial information safe. Our servers and data transmissions are protected by SSL (Secure Socket Layer) encryption.

3.1 Technical Protection

• All data transfers are handled through 256-bit SSL encryption.
• Passwords are never stored directly — only encrypted hashes are kept.
• Firewalls and access controls are in place on database servers.
• Automatic alerts and account locks are activated for suspicious login attempts.

3.2 Administrative Protection

• Only authorised staff can access information, and only to the extent required.
• All staff are bound by data confidentiality agreements.
• Regular security audits are conducted.

kb999 engine never sells or rents your information commercially to third parties. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

The transaction information required to process deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and selected banks. These organisations follow their own privacy policies.

4.2 Technology Partners

The minimum necessary information may be shared with game studios and software providers for platform operations — for example, to verify game results.

4.3 Legal Obligations

Information may be provided to government authorities or courts as required under applicable laws of Bangladesh. In such cases, we provide only the information legally required.

4.4 Corporate Changes

In the event of a merger, acquisition, or business transfer, user information may be transferred — however, the new entity will be required to provide equivalent protection under this Policy.

Cookies and similar technologies are used on the kb999 engine website. Cookies are small text files stored on your device that improve the functionality of the website.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — the site cannot function properly without them.
• Functional cookies: Used to remember your language preference and customisation settings.
• Analytics cookies: Used to understand which parts of the site are used most — this data is completely anonymous.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some site features from working.

kb999 engine retains your information only for as long as necessary. The retention period is determined based on the type of information and legal requirements.

6.1 Retention Periods

• Account information: retained while the account is active and for the legally required period after closure.
• Financial transaction records: retained long-term in accordance with financial regulatory requirements.
• Customer support communications: retained for a limited period after the issue is resolved.
• Cookie and session data: automatically deleted after the session ends or after the set period expires.

6.2 Account Closure Requests

If you wish to close your account, contact us via live chat or email. Even after account closure, certain records will be retained for the required period due to legal obligations.

As a user of kb999 engine, you have the following rights regarding your own information:

7.1 Right to Access

If you wish to know what information we hold about you, submit a written request. We will respond within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or outdated information, contact us to have it updated. Some information can only be changed after identity verification.

7.3 Right to Object to Processing

If you wish to stop marketing communications, let us know at any time. Please note, however, that it is not possible to stop the processing of information required for identity verification and financial transactions.

kb999 engine strictly follows a 21+ age policy. We do not knowingly collect information from anyone under 21 years of age.

An age verification process is used at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.

If you believe a minor is using our platform, please notify our support team immediately.

kb999 engine reserves the right to update this Privacy Policy when necessary. If any significant change is made, we will:

• Post a notice in a prominent place on the website.
• Notify you via your registered email or mobile.
• Update the "Last Revised" date at the top of the document.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct chat support — in Bengali and English.
• Email: [email protected]

We generally respond to email enquiries within business days. For urgent matters, live chat is the fastest way to reach us.

To learn more about us or understand our company policies, visit our About Us page. Looking for answers to common questions? Our FAQ section may help.